SHANNEN MAY G. JOAQUIN -E-Learning Educator | Customer Service & Administrative Professional

About Me

Get to know the person behind the professional services

I'm Shannen May G. Joaquin, a proactive and tech-savvy E-Learning Educator and Customer Service Professional with extensive experience in virtual instruction, student engagement, and client relations. Skilled in using Google Classroom, Microsoft Teams, HubSpot, and CRM systems to deliver engaging lessons, manage customer inquiries, and optimize workflows. Adept at developing digital content, analyzing performance data, and fostering positive learner and customer experiences. Passionate about providing quality online education and exceptional service to drive satisfaction and success.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Job Experiences

A comprehensive look at my professional journey and key accomplishments

Administrative Assistant | Aligner

Upwork & OnlineJobs.ph · August 2025 – Present

Delivered end-to-end administrative support including data entry, scheduling, and email management across multiple client accounts.
Streamlined workflows using HubSpot, Google Workspace, and Notion to enhance organization and reduce turnaround time.
Coordinated meetings, timelines, and reports to ensure efficient task execution and on-time deliverables.
Maintained databases, invoices, and performance reports using CRM and spreadsheet tools.
Supported content, research, and project management tasks to improve productivity and team collaboration.

E-Learning Educator

Mt. Moriah Christian Academy · July 2017 – April 2022

Delivered interactive English lessons via Microsoft Teams and Google Classroom, enhancing virtual learning engagement and outcomes.
Designed and uploaded lesson plans, quizzes, and visual learning materials aligned with curriculum standards using Canva and Filmora.
Monitored student progress using LMS analytics and conducted data-driven performance evaluations.
Facilitated virtual discussions, group projects, and advisory sessions to boost participation and motivation.
Maintained accurate digital records of attendance, grades, and parent communications.

Customer Service Representative

Teleperformance | AT&T (Cricket Telecommunications) · October – December 2016

Resolved an average of 60+ customer inquiries daily, achieving a 95% first-contact resolution rate.
Processed account activations, billing adjustments, and service upgrades with 100% CRM data accuracy.
Promoted wireless plans and add-ons, driving a 15% increase in monthly sales conversions.
Diagnosed and resolved network and device issues, maintaining top-tier customer satisfaction and QA compliance.